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Customer Success (CS · Onboarding)
Full-time
Signing the deal is just the beginning. The real value appears when customers actually use AI and see results. This role sits right beside the customer through it all — from early onboarding to daily operations to renewal — building their success together.
What you'll do
- Onboard new customers and train them on how to use the product
- Handle day-to-day questions and organize improvement requests (looping in dev and marketing)
- Review customer results and pitch renewals and expansions
Who we're looking for
- Experience in customer support, CS, or operations
- A detail-oriented, warm communication style
- A sense of ownership that sees problems through to the end
Nice to have
- Experience as a SaaS Customer Success Manager (CSM)
- Experience teaching or training
- Experience working with local business owners
#Onboarding#Relationships#Operations